At popchanger, we want you to shop with confidence. Please review the following policy before placing your order.
## Order Cancellation
Orders may be cancelled or modified within 12 hours of purchase.
To request a cancellation or modification, please contact us at:
[service@popchanger.com](mailto:service@popchanger.com)
Please include your order number and the email address used to place the order.
After 12 hours, orders may have entered production and can no longer be cancelled or modified.
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## Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.
Please provide:
* Order number
* Description of the issue
* Clear photos showing the problem
Once the issue has been verified, we will provide a replacement item at no additional cost.
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## Returns
You may return an item within 14 days of delivery.
To be eligible for a return:
* The item must be unused, unworn, and unwashed.
* The item must be returned in its original condition.
* The item must be returned in its original packaging whenever possible.
* The item must be suitable for resale.
Customers are responsible for return shipping costs.
Once the returned item has been received and inspected, a full refund of the product purchase price will be issued to the original payment method.
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## Exchanges
You may request an exchange within 14 days of delivery.
To be eligible for an exchange:
* The item must be unused, unworn, and unwashed.
* The item must be returned in its original condition.
* The item must be returned in its original packaging whenever possible.
* The item must be suitable for resale.
Customers are responsible for:
* Return shipping costs
* Shipping costs for the replacement item
The replacement item will be shipped after the returned item has been received and inspected.
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## How to Return or Exchange an Item
### Step 1 – Contact Us
Email [service@popchanger.com](mailto:service@popchanger.com) and provide:
* Full name
* Order number
* Email address used for the purchase
* Reason for the return or exchange
Please wait for approval and return instructions before sending any item.
Returns sent without prior authorization may not be accepted.
### Step 2 – Prepare the Item
Please ensure the item:
* Is securely packaged
* Includes all original contents
* Meets the eligibility requirements described above
### Step 3 – Ship the Package
After shipping the package, please provide:
* Tracking number
* Carrier name
* Tracking website
### Step 4 – Inspection and Resolution
Once the returned item has been received and inspected, we will process the appropriate resolution.
Approved refunds will be issued to the original payment method.
Approved exchanges will be processed and shipped after inspection.
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## Non-Eligible Returns or Exchanges
Returns or exchanges may be refused if:
* The item has been worn, washed, altered, or damaged after delivery.
* The item is missing original components.
* The item is returned in a condition unsuitable for resale.
* The request is made after the applicable 14-day period.
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## Contact Us
If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact:
[service@popchanger.com](mailto:service@popchanger.com)